NOTE: The Adelene Simple Cloth policies regarding Shipping & Returns set forth below are part of the Terms & Conditions that apply to all uses of the Website and purchases of product through the Site.
LAST UPDATED/REVISED: JANUARY 19, 2017
PAYMENT & PRICING
We accept Visa, Mastercard, American Express and PayPal. All prices are in US dollars and are subject to sales tax for residents of Georgia and to any other applicable sales or other taxes per state and local laws. Availability, prices and delivery rates are subject to change. Please note that promotional codes apply to full-price items only, not to sale items, and may not be combined with any other discount.
Adelene Simple Cloth™ takes great efforts to ensure that accurate information appears on our website and in our catalogs. While rare, occasional errors in the prices, descriptions or images of merchandise are unavoidable, and we must reserve the right to restrict orders of those items and any omissions and errors will be subject to correction.
STANDARD DELIVERY METHOD
All our items ship from within the United States and all charges referenced on the Website are in U.S. dollars. We only ship within the United States and Canada (we do not currently ship to U.S. Territories). U.S. deliveries are made via Standard UPS Ground shipping and Canadian deliveries are made via UPS International Ground shipping. All orders must be delivered to a physical address (we do not currently ship to P.O. Boxes or APO Boxes). Most in stock purchases are shipped from our warehouse to arrive within 7-10 business days of our receipt of your order (10-14 business days for shipments to Alaska, Hawaii or Canada). In the event of delay, we will do our best to notify you by mail or email. Please note that items ordered together will not necessarily ship or arrive together.
PROCESSING & DELIVERY CHARGES
For finished goods (for example, pillows or tote bags), processing and delivery within the continental United States is complimentary unless otherwise stated on the Website.
For cut yardage fabric, charges for processing and delivery within the continental United States are based on the number and value of fabrics to be delivered to an address. Charges apply for each delivery address equal to 10% of the total price of each fabric sent to that address, subject to a $25 per-fabric minimum charge and a $65 per-fabric maximum charge.
Please note, additional fees may apply for oversize shipments and additional shipping surcharges could apply to some items that may not appear with the product pricing information on the product details page or be reflected in the shopping cart. You will be notified of any additional fees or shipping surcharges, which will be added to your order total and charged to your credit card once they are determined.
For orders of finished goods or cut yardage fabric shipping to Alaska, Hawaii or Canada, please email us at [email protected] for applicable charges. Please note that some oversized or heavy items cannot ship outside the continental U.S. On deliveries to Canada, brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the sole responsibility of the customer.
If a product’s availability date changes after you place an order, we will notify you directly as soon as possible.
Damage to merchandise in transit is rare, but it does occur on occasion. If your merchandise arrives with shipping damage, we will make it right. You need to fully inspect your merchandise at the time of delivery for damage that may have occurred in transit, and note any imperfections at that time so that they can be recorded in your delivery documents. If you choose to refuse delivery due to damage, the merchandise will be brought back to the local delivery terminal, where we will review and evaluate the condition of the merchandise so that we can determine how to resolve the issue to your satisfaction. If there are problems with your delivery, please email us at [email protected] so that we can assist you promptly.
If we had our way, every Adelene Simple Cloth™ order would arrive at your home exactly as promised and meet all of your expectations. However, we know that isn’t always possible. So, if you’re not completely satisfied with your purchase of finished goods for any reason, we will gladly offer you an exchange or refund within fourteen (14) days of your receipt of product, except as otherwise noted below. After fourteen (14) days, Adelene Simple Cloth™ cannot accept returns of finished goods for any reason other than manufacturing defects. Proof of purchase is required for any refund. Please note that custom orders, final sale and clearance items are not returnable or exchangeable.
Returned products must be clean, in their original packaging, and in resalable condition to receive a refund or exchange credit. Laundered items will not be accepted for an exchange or refund. If you return $500.00 or more in product a 15% restocking fee will be applied to your order.
Please note that ALL sales of fabric are FINAL unless there are true manufacturing defects in the fabric. These do occur, but they are uncommon and almost never slip through our quality control process. You must fully inspect all fabric purchases and notify us of any defects within 7 days of delivery at [email protected], prior to cutting or altering the fabric in any way. Adelene Simple Cloth™ will not give a refund or credit for fabric that has been laundered, cut or altered. Fabric must be returned clean and in its original condition and packaging to receive a refund or exchange credit.
Because our fabrics are primarily made of natural fibers, our vintage wash finish imparts its own unique character within each yard of fabric, and much of our product includes hand-stitching or is otherwise handcrafted, it is normal for there to be slight variations in color, texture, finish and appearance in both our finished goods and fabrics, even within a dye lot. Such variations within normal parameters are not defects, but rather are a reflection of the nature and uniqueness of our fabrics. Adelene Simple Cloth™ retains the exclusive right to determine, in its sole discretion, what constitutes true defects versus natural characteristics and normal variations.
Except in the rare instances where merchandise is defective, damaged or incorrect, please note that you are responsible for all return shipping charges. If the product you receive is defective, damaged or incorrect, please email us at [email protected] prior to sending it back so that we can provide you with a prepaid return shipping label and expedite your replacement order. To return an item for any other reason, you must first email us at [email protected] and obtain a Return Merchandise Authorization to begin the refund or exchange process. We will not accept returned items unless the box is clearly labeled with the proper Return Merchandise Authorization number assigned to your order. Merchandise sent back with postage due will be returned to sender.
Authorized refunds, less any restocking fees and shipping charges that may apply, will be given in the form of the original payment.
How to Contact Us:
If you have any comments or questions about these policies regarding Payment, Shipping & Returns, please do not hesitate to contact us at [email protected]