Information on all shipping details
are located here.
I’m allergic to the pillow’s feather + down insert. Can I purchase the pillow cover separately?
Yes! We do sell the pillow covers separately. To purchase the pillow cover only, please email customer support directly, email@example.com.
How are shipping and handling charges calculated?
Shipping + handling fees are calculated on the total price of the purchases in your shopping bag. To review shipping fees, click here.
What is your exchange/return policy for finished goods and/or cut yardage?
Please click here to review our exchange/return policy.
Can I cancel my order after the order has been placed?
Please click here to review our cancellation terms.
Do you ship overseas?
Not yet! At present, we only ship within the United States + Canada. At this time we do not ship to PO or APO boxes.
What form of payment do you accept?
We accept Visa, Mastercard , American Express & PayPal.
Why do some of your fabrics have a relaxed, laundered look?
We ADORE laundered fabrics. If we could wash every single fabric construction, we would! We work very hard to achieve a soft, buttery hand on our cotton and linen fabric constructions. The fabric has a wonderful, naturally rumpled, broken-in appearance. Please note: with all laundered fabrics, wash marks, folds and creases can be inherent. Every single yard of fabric takes on its own unique characteristic during the vintage wash process.
What is the best way to care for the product?
Each pillow has specific care instructions listed under the product descriptions. In addition, all of our merchandise has individual care labels sewn inside the pillow cover.
Where are your fabrics and products made?
We search for mills both local and global that embody the characteristics of Adelene Simple Cloth™: integrity, mindfulness, ethics and quality. We choose the best fibers and yarns to create impeccable woven goods with character and tactility. Adelene’s finished goods, unless otherwise indicated, are custom sewn with pride and care in western North Carolina.
Do you work with wholesale and trade clients?
We love working with the design community and do it often. Please click here for more information.